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Our health commitments

We are delighted to welcome you to the Saint-Jean-de-Luz Reserve.

The well-being and safety of our guests and our teams are our top priorities.

On behalf of all our teams, we thank you for your trust and are delighted to welcome you to one of the Floirat Group’s establishments.

Beyond the respect of the classical norms of hygiene and security imposed by the profession, we have set up at the Reserve Saint-Jean-de-Luz, a protocol dedicated to the exceptional sanitary situation that we are going through following the strict recommendations of the French government.

Here is a non-exhaustive list of the measures put in place:

– Systematic cleaning of all «living spaces and contact points» (elevators, handles, switches, telephones…) is planned several times a day. We follow a strict protocol according to the surfaces treated.
– Disinfection of rooms every day following a strict protocol with certified products.

– Hydro-alcoholic gel is available in all public areas.
– All staff are trained in barrier procedures and new operating methods to ensure your safety.
– We offer the possibility to check-in remotely before your arrival.
– Installation of a glass window at the reception desk to provide you with an additional precaution.
– Signage reminding you of the «barrier gestures».

– The Reserve has a referent who is specifically responsible for the proper implementation of sanitary measures and their respect.
– The wearing of masks is mandatory for the staff, as well as equipment adapted to the situation.
– We offer a Room Service menu, with a selection of local and seasonal products, in compliance with the standards in force and social distancing.

Important information about the Sanitary Pass:

Following the implementation of the Health Pass by the government from August 9, 2021, we inform you that the hotel La Reserve, will be obliged to ask you for a QR code or valid certificate.

For this QR code to be valid, you must :
Have a complete vaccination schedule.
Or,
Have a negative test of less than 48 hours.
Or,
Have a positive RT-PCR or anti-genetic test result attesting to the recovery of covid 19, dated at least 11 days and less than 6 months.

For more information, we invite you to consult the government website.

Beyond the respect of the classic norms of hygiene and security imposed by the profession, we have set up at the Reserve Saint-Jean-de-Luz, a protocol dedicated to the exceptional sanitary situation that we are going through following the strict recommendations of the French government.